1. Buyers in the UK, the EU and the EEA
If you bought as a consumer and live in the United Kingdom, a European Union country, Iceland, Liechtenstein or Norway, you can ask for a full refund within 14 days of the date you bought, for any reason. Email hello@deepaiconsultency.com from the address you bought with, and include your Whop order number. We refund to the original payment method within 14 days of your request.
When we refund, your licence ends and you must delete the app and the download from your computer.
2. Buyers everywhere else
All sales are final. No refunds, except where the law requires one (for example, if the software is faulty and we can't fix it).
3. Faulty software
Wherever you live, if the software doesn't work as described, tell us. We'll try to fix it first. If we can't, you're entitled to a refund under your local consumer law, and this policy doesn't take that away.
4. Things that aren't refunded
- Usage you pay other services for, such as your Claude plan or AI model credits bought with your own keys.
- Business purchases (if you bought for a business, the consumer 14 days don't apply, but faulty-software rights do).
- Optional contributions to free tools (for example "Support Praza AI"), unless the law requires it.
5. How to ask
Email hello@deepaiconsultency.com with your order number and the email you bought with. Purchases are processed by Whop; you'll see the refund on your statement within a few working days of us issuing it.
6. Who we are
Deep AI Consulting is a trading name of Immortal Photography Ltd, a company registered in England and Wales (company number 16801431), registered office 128 City Road, London, EC1V 2NX, United Kingdom.